Privacy Policy

Last Updated: January 1, 2026

Coco Garden Supply LLC ("we," "us," or "our") operates the website cocogardensupply.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, place an order, request a quote, or otherwise interact with our business.

By using our Site, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Place an order through our online shop
• Submit a quote request form
• Submit a service request form
• Fill out our contact form
• Create an account or sign up for communications
• Contact us by phone, email, or WhatsApp

This information may include:

• Full name
• Email address
• Phone number
• Mailing and delivery address
• Billing information (when payment processing is active)
• Order details and product preferences
• Messages and communications you send to us

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search engine
• Date and time of your visit
• Device type (desktop, tablet, mobile)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process and fulfill your orders, arrange delivery, and send order confirmations and updates.
• Quote and Service Requests: To respond to your quote requests and service inquiries with accurate pricing and availability.
• Customer Communication: To respond to your questions, comments, and support requests via email, phone, or other channels.
• Site Improvement: To understand how visitors use our Site so we can improve its functionality, content, and user experience.
• Marketing: To send you information about products, services, and promotions that may interest you, but only if you have opted in to receive such communications.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
• Fraud Prevention: To detect, prevent, and address fraudulent or unauthorized activity on our Site.

3. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit a website.

3.1 Types of Cookies We Use

• Essential Cookies: Required for the Site to function properly. These include session cookies for your shopping cart and form submissions.
• Preference Cookies: Store your preferences such as cookie consent choice and accessibility settings.
• Analytics Cookies: Help us understand how visitors interact with our Site by collecting and reporting information anonymously (e.g., Google Analytics).

3.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being set. Please note that disabling certain cookies may affect the functionality of our Site, including the shopping cart.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party companies that assist us in operating our business, such as email service providers, payment processors (when payment integration is active), and delivery logistics partners. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted between your browser and our servers
• Secure storage of personal data in our database systems
• Restricted access to personal information limited to authorized personnel
• Regular review and update of our security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of seven (7) years for tax and legal compliance purposes.

7. Your Privacy Rights

7.1 California Residents (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain legal exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, contact us using the information provided below.

7.2 All Users

Regardless of your location, you may:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us directly

8. Third-Party Links

Our Site may contain links to third-party websites, such as social media platforms and mapping services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: